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rated 0 times [  1] [ 0]  / answers: 1 / hits: 7210  / 2 Years ago, fri, december 24, 2021, 2:40:02

I have an Ubuntu 15.10 machine that's exhibiting a strange usb error during startup.



The keyboard doesn't work during boot. The system gets to the login screen and, for something like 30 seconds, the keyboard doesn't work, but the mouse does. Then the screen blinks and the keyboard begins to work.



I have checked the system log and found



device descriptor read/all, error -110


and then, in awhile



usb 1-3: device descriptor read/all, error -110
usb 1-3: new high-speed USB device number 4 using xhci_hcd
usb 1-3: device descriptor read/8, error -110
usb 1-3: device descriptor read/8, error -110
usb 1-3: new high-speed USB device number 5 using xhci_hcd
usb 1-3: device descriptor read/8, error -110
usb 1-3: device descriptor read/8, error -110
usb usb1-port3: unable to enumerate USB device
usb 1-12: new high-speed USB device number 6 using xhci_hcd
usb 1-12: New USB device found, idVendor=046d, idProduct=082d
usb 1-12: New USB device strings: Mfr=0, Product=2, SerialNumber=1
usb 1-12: Product: HD Pro Webcam C920
usb 1-12: SerialNumber: 153D0E9F
usb 1-13: new low-speed USB device number 7 using xhci_hcd
usb 1-13: New USB device found, idVendor=413c, idProduct=2005
usb 1-13: New USB device strings: Mfr=1, Product=2, SerialNumber=0
usb 1-13: Product: DELL USB Keyboard
usb 1-13: Manufacturer: DELL
usb 1-13: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes


If I try to shut down (using the mouse) before the keyboard becomes available, I'm getting a black screen with the following messages appearing, one-by-one:



usb 1-3: device descriptor read/all, error -110
usb 1-3: device descriptor read/8, error -110
usb 1-3: device descriptor read/8, error -110
usb 1-3: device descriptor read/8, error -110
usb 1-3: device descriptor read/8, error -110
usb usb1-port3: unable to enumerate USB device


Any ideas on how to fix this? Is this a BIOS, hardware, driver, or service error?


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 Answers
7

Here is a solution that worked for me.
First, some data which may be relevant to your case.
I have two machines with AsRock's Z97 boards.




  • One is Z97 Fatality. I have checked and determined I don't suffer
    from this usb error causing boot-stall on that. If you have this
    board and are suffering from this issue, let me know and I will post
    my BIOS usb settings.

  • Another is Z97 OC Formula (not Z97 Extreme). I had the problem on this one.



Here is how I solved the problem with the Z97 OC Formula:




  1. Upgrade BIOS to latest version (P1.80 for me now)

  2. (May be unrelated, but this happened between 1 & 3) Upgrade ubuntu to 16.04 or newer.

  3. Reset CMOS (on board, using jumper, not "load defaults" through BIOS, that didn't help).



My USB settings in UEFI BIOS are as follows (unchanged since CMOS reset):




  • USB Controller -> Enabled

  • Intel USB 3.0 Mode -> Smart Auto

  • Legacy USB Support -> Enabled

  • Legacy USB 3.0 Support -> Enabled

  • USB Compatibility Patch -> Disabled



I hope this helps someone with a similar issue.


[#17336] Saturday, December 25, 2021, 2 Years  [reply] [flag answer]
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