Question

4

WSL Ubuntu installation fails with the error: "Please restart WSL with the following command..."

rated 0 times [ 4] [ 0] / answers: 1 / hits: 12793 / 1 Year ago, sun, february 5, 2023, 10:48:31

I am trying to run a Linux program on my laptop for the first time. My machine is running Windows 11. I've followed online guides for installing Ubuntu on WSL such as the ones here:

https://learn.microsoft.com/en-us/windows/wsl/install

https://learn.microsoft.com/en-us/windows/wsl/install-manual

https://learn.microsoft.com/en-us/windows/wsl/setup/environment

But when I install Ubuntu I get the error in the picture below:

Here are the commands I've been running to try to resolve.

Confirming WSL is installed:

PS C:UsersUser> wsl --install



Windows Subsystem for Linux is already installed.

The following is a list of valid distributions that can be installed.

Install using 'wsl --install -d <Distro>'.



NAME               FRIENDLY NAME

Ubuntu             Ubuntu

Debian             Debian GNU/Linux

kali-linux         Kali Linux Rolling

SLES-12            SUSE Linux Enterprise Server v12

SLES-15            SUSE Linux Enterprise Server v15

Ubuntu-18.04       Ubuntu 18.04 LTS

Ubuntu-20.04       Ubuntu 20.04 LTS

OracleLinux_8_5    Oracle Linux 8.5

OracleLinux_7_9    Oracle Linux 7.9



PS C:UsersUser> wsl -l -v

Windows Subsystem for Linux has no installed distributions.

Distributions can be installed by visiting the Microsoft Store:

https://aka.ms/wslstore

Install Ubuntu, launch, get the error message in the attached image. Follow the command instructions in that error message:

PS C:UsersUser> wsl --shutdown

PS C:UsersUser> wsl --unregister Ubuntu

Unregistering...

There is no distribution with the supplied name.

Uninstall Ubuntu manually:

PS C:UsersUser> wsl --install -d Ubuntu

Installing: Ubuntu

Ubuntu has been installed.

Launching Ubuntu...

In a separate Ubuntu shell:

Installing, this may take a few minutes...

WslRegisterDistribution failed with error: 0x80370102

Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS.

For information please visit https://aka.ms/enablevirtualization

Press any key to continue...

I've already enabled virtualization, confirmed with systeminfo.exe:

PS C:UsersUser> systeminfo.exe

...

Hyper-V Requirements:      VM Monitor Mode Extensions: Yes

                           Virtualization Enabled In Firmware: Yes

                           Second Level Address Translation: Yes

                           Data Execution Prevention Available: Yes

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answered 1 Year ago huovie · Accepted Answer

Yes, you do seem to have virtualized enabled in the firmware, as you indicate:

Hyper-V Requirements:      VM Monitor Mode Extensions: Yes

                           Virtualization Enabled In Firmware: Yes

But you don't appear to have the Virtual Machine Platform (VMP) enabled. It should have been enabled during the initial wsl --install, but it looks like something went wrong.

On a Windows 11 system with the VMP (or Hyper-V) enabled, you'd see something slightly different in the systeminfo.exe results:

Hyper-V Requirements:      A hypervisor has been detected. Features required for Hyper-V will not be displayed.

While this next suggestion is unlikely to fix the problem (but we can hope), it may at least give us a clue as to why the VMP isn't enabled.

From an Administrative PowerShell, run:

dism.exe /online /enable-feature /featurename:VirtualMachinePlatform /all /norestart

_{From Manual Installation - Step 3 - Enable Virtual Machine feature}

Then restart the machine.

Watch closely during the reboot for any error messages that might appear. If things look normal during the reboot, then from a non-admin PowerShell, try:

wsl --set-default-version 2

Followed by the wsl --install -d Ubuntu again.