Question

4

hplip documents held but never print

rated 0 times [ 4] [ 0] / answers: 1 / hits: 3206 / 2 Years ago, wed, july 6, 2022, 9:06:03

I have hplip-3.14.4 with an HP Photosmart b210a and recently it has stopped printing properly.

The issue is that it tries to print from the photo tray (which we don't use).

I've tried setting this manually via the Settings page, but it makes no difference. My wife has the same issue (also using Ubuntu 12.04, and lately with 14.04).

EDIT:
I've just set the printer up in Windows 7 and it works. So this is not a hardware fault and likely due to hplip or some Ubuntu software issue.

Rolling back the driver to 3.13.8 does not make any difference. What else can I try

EDIT2:
I upgraded to HPLIP-3.14.6. This seemed to fix the issue until I rebooted which caused it to return. I've also noticed that clicking on the HP icon gives a menu with several options listed twice. enter image description here

I'm also often getting a communication error with the printer.

Answers

Only authorized users can answer the question. Please sign in first, or register a free account.

ndaavi

Add To Favorites

Follow

Total Points: 169

Total Questions: 116

Total Answers: 113

Location: Falkland Islands

Member since Wed, Dec 23, 2020

3 Years ago

answered 2 Years ago hical · Accepted Answer

I had a similar problem, printing through a CUPS server (also running Ubuntu). The solution to my problem was to remove the printer and re-install it on the client machine.