I'm trying to scan with samsung scx-4200 which is a printer with scanner. When I connect my brother's laptop which has the same version of ubuntu(14.04), it works. I don't know how and why. He did not install any software for scanning. I also tried another computer with elementary os, and it too works. Now here's when it gets really weird! I tried running many distributions form live USB on both mine and brother's laptop. Scanner always works with brother's and never with mine laptop. I need scanner a lot and it might happen that, because of this, I might switch to windows, which I don't like because it's not open-source, so please help! Here are the screenshots of the error I'm getting and the settings of simple scan.
Edit1: The USB works fine with any other device. So far, I have connected mouse, USB flash memory, camera, and they all work fine. I have tried to connect scanner to all 3 USB ports(2 3.0 and 1 2.0) and the same thing happens.
Edit2: Scanning works with the program vuescan, but it requires to buy it in order to remove watermark which it creates, and it's closed source.
Edit3: Of all tested laptops, only mine has USBs 3.0(x2). However, scan doesn't work on USB 2.0 too(on my laptop).
Edit4: Here's output of sudo sane-find-scanner:
# sane-find-scanner will now attempt to detect your scanner. If the
# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.
# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.
# No USB scanners found. If you expected something different, make sure that
# you have loaded a kernel driver for your USB host controller and have setup
# the USB system correctly. See man sane-usb for details.
# Not checking for parallel port scanners.
# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.
Edit5: I tried all combinations of settings in BIOS related to USB configuration, without result. I reverted back to the original settings.
Edit6: I tried scanlite, here's the error it gives me:
Edit7: The second time I ran Scanlite, it says it dod not detect scanners on my computer. I sometimes get simillar message on simple scan.
Edit8: The scanner works with simple scan after doing the following:
- Open System settings
- Clicking Printers
- Right click on my printer(scx-4200) -> Properties
- Ink/toner levels
- Clicking Refresh
- Opening simple scan
- Clicking scan
- Waiting about 10-20 seconds till the error message shows up(like on screenshot provided)
- Clicking scan again
And that's for 1 scan only.
Edit9: Me and my brother both have 64 bit. My brother's laptop is hp, and mine is asus. Mine has more options in BIOS. I have 2 USB 3.0 and one 2.0, while my brother has 3 x 2.0. That are some diferences... Here's output of uname -a for mine laptop:
Linux dusan-K55A 3.13.0-24-generic #46-Ubuntu SMP Thu Apr 10 19:11:08 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
And here's my brother's:
Linux milki-HP-2000-Notebook-PC 3.13.0-24-generic #46-Ubuntu SMP Thu Apr 10 19:11:08 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
Edit10: My laptop was fresh install, brother's was upgraded. The same thing happened when the both laptops were running fresh install 13.10
Edit11: Here's my output of lsmod:
Module Size Used by
ctr 13049 2
ccm 17773 2
pci_stub 12622 1
vboxpci 23194 0
vboxnetadp 25670 0
vboxnetflt 27613 0
vboxdrv 339502 3 vboxnetadp,vboxnetflt,vboxpci
rfcomm 69160 12
bnep 19624 2
binfmt_misc 17468 1
nls_iso8859_1 12713 1
snd_hda_codec_hdmi 46207 1
snd_hda_codec_realtek 61438 1
joydev 17381 0
uvcvideo 80885 0
videobuf2_vmalloc 13216 1 uvcvideo
videobuf2_memops 13362 1 videobuf2_vmalloc
videobuf2_core 40664 1 uvcvideo
videodev 134688 2 uvcvideo,videobuf2_core
snd_hda_intel 52355 3
snd_hda_codec 192906 3 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
snd_hwdep 13602 1 snd_hda_codec
ath3k 13318 0
snd_pcm 102099 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
btusb 32412 0
bluetooth 395423 23 bnep,ath3k,btusb,rfcomm
snd_page_alloc 18710 2 snd_pcm,snd_hda_intel
snd_seq_midi 13324 0
snd_seq_midi_event 14899 1 snd_seq_midi
asus_nb_wmi 16990 0
asus_wmi 24191 1 asus_nb_wmi
sparse_keymap 13948 1 asus_wmi
snd_rawmidi 30144 1 snd_seq_midi
snd_seq 61560 2 snd_seq_midi_event,snd_seq_midi
snd_seq_device 14497 3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer 29482 2 snd_pcm,snd_seq
intel_rapl 18773 0
x86_pkg_temp_thermal 14205 0
intel_powerclamp 14705 0
coretemp 13435 0
kvm_intel 143060 0
snd 69238 17 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_seq_midi
dm_multipath 22873 0
kvm 451511 1 kvm_intel
arc4 12608 2
csi_dh 14882 1 dm_multipath
crct10dif_pclmul 14289 0
crc32_pclmul 13113 0
ghash_clmulni_intel 13259 0
aesni_intel 55624 4
ath9k 164164 0
ath9k_common 13551 1 ath9k
aes_x86_64 17131 1 aesni_intel
ath9k_hw 453856 2 ath9k_common,ath9k
lrw 13286 1 aesni_intel
gf128mul 14951 1 lrw
glue_helper 13990 1 aesni_intel
ablk_helper 13597 1 aesni_intel
cryptd 20359 3 ghash_clmulni_intel,aesni_intel,ablk_helper
ath 28698 3 ath9k_common,ath9k,ath9k_hw
mac80211 626489 1 ath9k
rtsx_pci_ms 18151 0
psmouse 102222 0
serio_raw 13462 0
cfg80211 484040 3 ath,ath9k,mac80211
memstick 16966 1 rtsx_pci_ms
lpc_ich 21080 0
soundcore 12680 1 snd
i915 783485 4
wmi 19177 1 asus_wmi
mac_hid 13205 0
drm_kms_helper 52758 1 i915
drm 302817 5 i915,drm_kms_helper
mei_me 18627 0
mei 82274 1 mei_me
video 19476 2 i915,asus_wmi
i2c_algo_bit 13413 1 i915
parport_pc 32701 0
ppdev 17671 0
lp 17759 0
parport 42348 3 lp,ppdev,parport_pc
hid_generic 12548 0
usbhid 52616 0
hid 106148 2 hid_generic,usbhid
rtsx_pci_sdmmc 23274 0
ahci 25819 3
libahci 32168 1 ahci
r8169 67581 0
rtsx_pci 45956 2 rtsx_pci_ms,rtsx_pci_sdmmc
mii 13934 1 r8169
dm_mirror 22135 0
dm_region_hash 20862 1 dm_mirror
dm_log 18411 2 dm_region_hash,dm_mirror
And here's my brother's:
Module Size Used by
ctr 13049 1
ccm 17773 1
joydev 17381 0
snd_hda_codec_hdmi 46207 1
snd_hda_codec_realtek 61438 1
hp_wmi 14062 0
sparse_keymap 13948 1 hp_wmi
uvcvideo 80885 0
videobuf2_vmalloc 13216 1 uvcvideo
videobuf2_memops 13362 1 videobuf2_vmalloc
videobuf2_core 40664 1 uvcvideo
videodev 134688 2 uvcvideo,videobuf2_core
bnep 19624 2
rfcomm 69160 12
intel_rapl 18773 0
x86_pkg_temp_thermal 14205 0
intel_powerclamp 14705 0
coretemp 13435 0
kvm 451511 0
crct10dif_pclmul 14289 0
crc32_pclmul 13113 0
ghash_clmulni_intel 13259 0
cryptd 20359 1 ghash_clmulni_intel
snd_hda_intel 52355 5
snd_hda_codec 192906 3 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
snd_hwdep 13602 1 snd_hda_codec
arc4 12608 2
snd_pcm 102099 4 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
psmouse 102222 0
serio_raw 13462 0
snd_page_alloc 18710 2 snd_pcm,snd_hda_intel
ath9k 164164 0
ath9k_common 13551 1 ath9k
ath3k 13318 0
ath9k_hw 453856 2 ath9k_common,ath9k
rtsx_pci_ms 18151 0
btusb 32412 0
bluetooth 395423 23 bnep,ath3k,btusb,rfcomm
ath 28698 3 ath9k_common,ath9k,ath9k_hw
memstick 16966 1 rtsx_pci_ms
lpc_ich 21080 0
snd_seq_midi 13324 0
mac80211 626489 1 ath9k
binfmt_misc 17468 1
snd_seq_midi_event 14899 1 snd_seq_midi
snd_rawmidi 30144 1 snd_seq_midi
cfg80211 484040 3 ath,ath9k,mac80211
wmi 19177 1 hp_wmi
snd_seq 61560 2 snd_seq_midi_event,snd_seq_midi
nls_iso8859_1 12713 1
snd_seq_device 14497 3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer 29482 2 snd_pcm,snd_seq
mac_hid 13205 0
snd 69238 20 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_seq_midi
i915 783485 5
soundcore 12680 1 snd
video 19476 1 i915
mei_me 18627 0
mei 82274 1 mei_me
drm_kms_helper 52758 1 i915
drm 302817 6 i915,drm_kms_helper
i2c_algo_bit 13413 1 i915
parport_pc 32701 0
ppdev 17671 0
lp 17759 0
parport 42348 3 lp,ppdev,parport_pc
hid_generic 12548 0
usbhid 52616 0
hid 106148 2 hid_generic,usbhid
rtsx_pci_sdmmc 23274 0
ahci 25819 3
r8169 67581 0
libahci 32168 1 ahci
mii 13934 1 r8169
rtsx_pci 45956 2 rtsx_pci_ms,rtsx_pci_sdmmc
Edit12: The owner of /dev/bus/usb/* is root. Here's an output of lusb:
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 04f2:b354 Chicony Electronics Co., Ltd
Bus 001 Device 005: ID 13d3:3362 IMC Networks
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 04e8:341b Samsung Electronics Co., Ltd SCX-4200 series
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
It finds Printer(scx4200), so I guess it's a scanner too, since it's printer and scaner(multifunction printer).
Here's some latest part of /var/log/syslog"
May 6 19:47:07 dusan-K55A NetworkManager[1050]: <info> Activation (wlan0) successful, device activated.
May 6 19:47:07 dusan-K55A whoopsie[1317]: message repeated 6 times: [ offline]
May 6 19:47:08 dusan-K55A whoopsie[1317]: online
May 6 19:47:08 dusan-K55A signond[6522]: ../../../../src/signond/signondaemon.cpp 388 init Failed to SUID root. Secure storage will not be available.
May 6 19:47:13 dusan-K55A ntpdate[6489]: adjust time server 91.189.94.4 offset 0.251812 sec
May 6 19:47:23 dusan-K55A kernel: [ 249.508157] usb 3-3: new high-speed USB device number 3 using xhci_hcd
May 6 19:47:23 dusan-K55A kernel: [ 249.525822] usb 3-3: New USB device found, idVendor=04e8, idProduct=341b
May 6 19:47:23 dusan-K55A kernel: [ 249.525830] usb 3-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
May 6 19:47:23 dusan-K55A kernel: [ 249.525834] usb 3-3: Product: SCX-4200 Series
May 6 19:47:23 dusan-K55A kernel: [ 249.525837] usb 3-3: Manufacturer: Samsung
May 6 19:47:23 dusan-K55A kernel: [ 249.525840] usb 3-3: SerialNumber: 8T21BAILC00139N.
May 6 19:47:23 dusan-K55A kernel: [ 250.127578] WARNING! power/level is deprecated; use power/control instead
May 6 19:47:23 dusan-K55A colord: Device added: sysfs-Samsung-SCX-4200_Series
May 6 19:47:23 dusan-K55A kernel: [ 250.206346] usblp 3-3:1.1: usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x04E8 pid 0x341B
May 6 19:47:23 dusan-K55A kernel: [ 250.206372] usbcore: registered new interface driver usblp
May 6 19:47:24 dusan-K55A NetworkManager[1050]: <info> (wlan0): IP6 addrconf timed out or failed.
May 6 19:47:24 dusan-K55A NetworkManager[1050]: <info> Activation (wlan0) Stage 4 of 5 (IPv6 Configure Timeout) scheduled...
May 6 19:47:24 dusan-K55A NetworkManager[1050]: <info> Activation (wlan0) Stage 4 of 5 (IPv6 Configure Timeout) started...
May 6 19:47:24 dusan-K55A NetworkManager[1050]: <info> Activation (wlan0) Stage 4 of 5 (IPv6 Configure Timeout) complete.
May 6 19:47:25 dusan-K55A wpa_supplicant[1293]: wlan0: CTRL-EVENT-SCAN-STARTED
May 6 19:47:28 dusan-K55A NetworkManager[1050]: <warn> nl_recvmsgs() error: (-33) Dump inconsistency detected, interrupted
May 6 19:47:41 dusan-K55A signond[6522]: QObject::disconnect: Unexpected null parameter
May 6 19:49:27 dusan-K55A dbus[916]: [system] Activating service name='org.freedesktop.hostname1' (using servicehelper)
May 6 19:49:27 dusan-K55A dbus[916]: [system] Successfully activated service 'org.freedesktop.hostname1'
May 6 19:51:57 dusan-K55A kernel: [ 523.891783] usb 3-3: usbfs: interface 1 claimed by usblp while 'scan-thread' sets config #1
May 6 19:50:34 dusan-K55A wpa_supplicant[1293]: message repeated 3 times: [ wlan0: CTRL-EVENT-SCAN-STARTED ]
May 6 19:52:02 dusan-K55A wpa_supplicant[1293]: wlan0: WPA: Group rekeying completed with 7c:05:07:de:42:7a [GTK=TKIP]
May 6 19:52:17 dusan-K55A wpa_supplicant[1293]: wlan0: CTRL-EVENT-SCAN-STARTED
May 6 19:53:24 dusan-K55A kernel: [ 610.927164] usb 3-3: usbfs: interface 1 claimed by usblp while 'scan-thread' sets config #1
And here's some latest output from /var/log/kern.log, here it shows some kind of driver interference:
May 6 19:47:04 dusan-K55A kernel: [ 230.535670] ath9k 0000:02:00.0 wlan0: disabling HT as WMM/QoS is not supported by the AP
May 6 19:47:04 dusan-K55A kernel: [ 230.535672] ath9k 0000:02:00.0 wlan0: disabling VHT as WMM/QoS is not supported by the AP
May 6 19:47:04 dusan-K55A kernel: [ 230.537083] wlan0: associate with 7c:05:07:de:42:7a (try 1/3)
May 6 19:47:04 dusan-K55A kernel: [ 230.541459] wlan0: RX AssocResp from 7c:05:07:de:42:7a (capab=0x411 status=0 aid=1)
May 6 19:47:04 dusan-K55A kernel: [ 230.541663] wlan0: associated
May 6 19:47:23 dusan-K55A kernel: [ 249.508157] usb 3-3: new high-speed USB device number 3 using xhci_hcd
May 6 19:47:23 dusan-K55A kernel: [ 249.525822] usb 3-3: New USB device found, idVendor=04e8, idProduct=341b
May 6 19:47:23 dusan-K55A kernel: [ 249.525830] usb 3-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
May 6 19:47:23 dusan-K55A kernel: [ 249.525834] usb 3-3: Product: SCX-4200 Series
May 6 19:47:23 dusan-K55A kernel: [ 249.525837] usb 3-3: Manufacturer: Samsung
May 6 19:47:23 dusan-K55A kernel: [ 249.525840] usb 3-3: SerialNumber: 8T21BAILC00139N.
May 6 19:47:23 dusan-K55A kernel: [ 250.127578] WARNING! power/level is deprecated; use power/control instead
May 6 19:47:23 dusan-K55A kernel: [ 250.206346] usblp 3-3:1.1: usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x04E8 pid 0x341B
May 6 19:47:23 dusan-K55A kernel: [ 250.206372] usbcore: registered new interface driver usblp
May 6 19:51:57 dusan-K55A kernel: [ 523.891783] usb 3-3: usbfs: interface 1 claimed by usblp while 'scan-thread' sets config #1
May 6 19:53:24 dusan-K55A kernel: [ 610.927164] usb 3-3: usbfs: interface 1 claimed by usblp while 'scan-thread' sets config #1
In ~/.xsession-errors there's no errors, I think:
Script for ibus started at run_im.
Script for auto started at run_im.
Script for default started at run_im.
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd main process ended, respawning
init: at-spi2-registryd respawning too fast, stopped
Edit13: By analising errors in /var/log/kern.log, i have found out that this error line is outputed into kern.log when I get error no scanner found:
May 6 20:45:34 dusan-K55A kernel: [ 500.209280] usb 3-3: usbfs: interface 1 claimed by usblp while 'scan-thread' sets config #1
And I get this error when "Failed to scan" error heppens(like in screenshot):
May 6 20:52:03 dusan-K55A kernel: [ 889.843120] usb 3-3: usbfs: interface 1 claimed by usblp while 'scan-thread' sets config #1
Edit14: I realized that with Samsung Universal linux driver, which I have installed via this link, printing doesn't work. I uninstalled it and installed drivers via add printer function in system settings -> printers. However, now scanning doesn't work even with steps in edit8, which previously worked, but now, printing works. AHowever, scanning with vuescan still works.
Edit15: Here's output of grep 341b /etc/sane.d/xerox_mfp.conf:
usb 0x04e8 0x341b
And output of modprobe -r usblp; sane-find-scanner:
# sane-find-scanner will now attempt to detect your scanner. If the
# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.
# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.
# No USB scanners found. If you expected something different, make sure that
# you have loaded a kernel driver for your USB host controller and have setup
# the USB system correctly. See man sane-usb for details.
# Not checking for parallel port scanners.
# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.
Here's output of ldd $(which sane-find-scanner):
linux-vdso.so.1 => (0x00007fffad7e6000)
libusb-1.0.so.0 => /lib/x86_64-linux-gnu/libusb-1.0.so.0 (0x00007f872a0b6000)
libieee1284.so.3 => /usr/lib/x86_64-linux-gnu/libieee1284.so.3 (0x00007f8729eaa000)
libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f8729ae3000)
libudev.so.1 => /lib/x86_64-linux-gnu/libudev.so.1 (0x00007f87298d2000)
libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f87296b4000)
/lib64/ld-linux-x86-64.so.2 (0x00007f872a2f4000)
libcgmanager.so.0 => /lib/x86_64-linux-gnu/libcgmanager.so.0 (0x00007f8729499000)
libnih.so.1 => /lib/x86_64-linux-gnu/libnih.so.1 (0x00007f8729281000)
libnih-dbus.so.1 => /lib/x86_64-linux-gnu/libnih-dbus.so.1 (0x00007f8729077000)
libdbus-1.so.3 => /lib/x86_64-linux-gnu/libdbus-1.so.3 (0x00007f8728e31000)
librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x00007f8728c29000)
Edit16: Here's dll.conf.
Edit17: Here's log.txt, the output of sudo strace sane-find-scanner.
Edit18: Here's output of scanimage -L, it's same for mine and my brother's laptop:
device `xerox_mfp:libusb:003:003' is a SAMSUNG ORION multi-function peripheral
