Saturday, May 4, 2024
 Popular · Latest · Hot · Upcoming
3
rated 0 times [  3] [ 0]  / answers: 1 / hits: 1189  / 2 Years ago, thu, december 2, 2021, 7:48:39

I've been using an HP Officejet 6500 All-in-One for a few years now without any trouble. It is connected wirelessly to my network, for both printing & scanning. However, this week, scanning quit working, apparently as a result of some updates. After trying various things I found that it works fine connected using USB, but that's not a satisfactory fix.



I updated hplip to version 3.12.11 and tried reverting to the previous kernel version. Also, I've tried various scanner programs with varying failure messages such as the following hp-scan results:



3.5.0-20-generic x86-64 fails with:



Opening connection to device...
error: SANE: Invalid argument (code=4)


3.5.0-21-generic x86-64 fails with:



Expecting to read 10.9 MB from scanner.
Reading data: [| ] 0% 0 B
error: No data read.
Closing device.


Any suggestions are welcome.



Just realized that I should have made clear that printing still works well, via either wireless or USB.


More From » 12.10

 Answers
6

After many hours of googling & trying different suggestions, I gave up troubleshooting & uninstalled everything I could find to do with printers & scanners. Reinstalling seems to have cured the problem.


[#33553] Friday, December 3, 2021, 2 Years  [reply] [flag answer]
Only authorized users can answer the question. Please sign in first, or register a free account.
wheance

Total Points: 314
Total Questions: 96
Total Answers: 112

Location: Benin
Member since Thu, Aug 12, 2021
3 Years ago
;