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1

Intel AX200 Wifi card abruptly stopped working on Dual Boot system with Ubuntu 20.04 and Windows 10

rated 0 times [ 1] [ 0] / answers: 1 / hits: 679 / 2 Years ago, mon, june 13, 2022, 4:01:01

Hello Ubuntu Community,

I am running a Dual Boot system with Windows 10 and Ubuntu 20.04 on an x570 Tomahawk MSI mobo (with built in wifi 6 through Intel AX200). For the last 6 months, there were no problems with the Intel AX200 Wifi card on both Windows 10 and Ubuntu 20.04. However, recently, during a Zoom video call on Ubuntu 20.04, the nm-applet disappeared abruptly - cutting off internet access. To my surprise, after booting into Windows 10, the Wifi Card showed the dreaded Code 10 Intel error in device manager, and was not working! Even the Realtek Ethernet port stopped working, even though the physical hardware is being detected. I have had my secure boot switched off right from the beginning too for dual booting.

I have tried the following steps to diagnose/solve the error :

Verify that there is no softkill of the card using rfkill command (I put my system in suspend state often). Cold reboot did not help either.

Verify that the hardware is being detected by the kernel, I attach below the console output utilizing lspci |grep Intel

28:00.0 Network controller: Intel Corporation Wi-Fi 6 AX200 (rev 1a)

Checked for unclaimed networks using sudo lshw -C network

*-network UNCLAIMED

       description: Ethernet controller

       product: RTL8125 2.5GbE Controller

       vendor: Realtek Semiconductor Co., Ltd.

       physical id: 0

       bus info: pci@0000:26:00.0

       version: 04

       width: 64 bits

       clock: 33MHz

       capabilities: pm msi pciexpress msix vpd cap_list

       configuration: latency=0

       resources: ioport:f000(size=256) memory:fc700000-fc70ffff memory:fc710000-fc713fff

  *-network

       description: Network controller

       product: Wi-Fi 6 AX200

       vendor: Intel Corporation

       physical id: 0

       bus info: pci@0000:28:00.0

       version: 1a

       width: 64 bits

       clock: 33MHz

       capabilities: pm msi pciexpress msix bus_master cap_list

       configuration: driver=iwlwifi latency=0

       resources: irq:38 memory:fc600000-fc603fff

Check diagnostic messaging for Intel WiFi drivers using dmesg | grep iwl

[    5.215677] iwlwifi 0000:28:00.0: enabling device (0000 -> 0002)

[    5.225416] iwlwifi 0000:28:00.0: Direct firmware load for iwlwifi-cc-a0-56.ucode failed with error -2

[    5.304090] iwlwifi 0000:28:00.0: api flags index 2 larger than supported by driver

[    5.304103] iwlwifi 0000:28:00.0: TLV_FW_FSEQ_VERSION: FSEQ Version: 89.3.35.22

[    5.304106] iwlwifi 0000:28:00.0: Found debug destination: EXTERNAL_DRAM

[    5.304107] iwlwifi 0000:28:00.0: Found debug configuration: 0

[    5.304350] iwlwifi 0000:28:00.0: loaded firmware version 55.d9698065.0 cc-a0-55.ucode op_mode iwlmvm

[    5.304859] iwlwifi 0000:28:00.0: Direct firmware load for iwl-debug-yoyo.bin failed with error -2

[    5.437960] iwlwifi 0000:28:00.0: Detected Intel(R) Wi-Fi 6 AX200 160MHz, REV=0x340

[    6.460876] iwlwifi 0000:28:00.0: SecBoot CPU1 Status: 0x0, CPU2 Status: 0x3090001

[    6.460892] iwlwifi 0000:28:00.0: UMAC PC: 0xc00c0538

[    6.460906] iwlwifi 0000:28:00.0: LMAC PC: 0x0

[    6.460908] iwlwifi 0000:28:00.0: WRT: Collecting data: ini trigger 13 fired.

[    6.461033] iwlwifi 0000:28:00.0: Start IWL Error Log Dump:

[    6.461034] iwlwifi 0000:28:00.0: Status: 0x00000000, count: -480385611

[    6.461036] iwlwifi 0000:28:00.0: Loaded firmware version: 55.d9698065.0 cc-a0-55.ucode

[    6.461038] iwlwifi 0000:28:00.0: 0xB79C7698 | ADVANCED_SYSASSERT          

[    6.461040] iwlwifi 0000:28:00.0: 0x0B67F302 | trm_hw_status0

[    6.461041] iwlwifi 0000:28:00.0: 0xACE90FF8 | trm_hw_status1

[    6.461043] iwlwifi 0000:28:00.0: 0xD37D2FB5 | branchlink2

[    6.461044] iwlwifi 0000:28:00.0: 0xFEDB93A6 | interruptlink1

[    6.461045] iwlwifi 0000:28:00.0: 0xFEA58ADC | interruptlink2

[    6.461046] iwlwifi 0000:28:00.0: 0x67D2B540 | data1

[    6.461047] iwlwifi 0000:28:00.0: 0x6CFB93BF | data2

[    6.461049] iwlwifi 0000:28:00.0: 0x888F6DA5 | data3

[    6.461050] iwlwifi 0000:28:00.0: 0xF5E71B51 | beacon time

[    6.461051] iwlwifi 0000:28:00.0: 0x1775D5F0 | tsf low

[    6.461052] iwlwifi 0000:28:00.0: 0x627FEE9C | tsf hi

[    6.461053] iwlwifi 0000:28:00.0: 0x317DCF14 | time gp1

[    6.461055] iwlwifi 0000:28:00.0: 0x4D7E8D4F | time gp2

[    6.461056] iwlwifi 0000:28:00.0: 0x98ED5D87 | uCode revision type

[    6.461057] iwlwifi 0000:28:00.0: 0xF0BD87A6 | uCode version major

[    6.461058] iwlwifi 0000:28:00.0: 0xB1BFB652 | uCode version minor

[    6.461060] iwlwifi 0000:28:00.0: 0xF66B7BB9 | hw version

[    6.461061] iwlwifi 0000:28:00.0: 0x1E5568DC | board version

[    6.461062] iwlwifi 0000:28:00.0: 0xB317C48E | hcmd

[    6.461063] iwlwifi 0000:28:00.0: 0x53DFFAAF | isr0

[    6.461064] iwlwifi 0000:28:00.0: 0x1552C32E | isr1

[    6.461065] iwlwifi 0000:28:00.0: 0x9FDDDDDB | isr2

[    6.461067] iwlwifi 0000:28:00.0: 0x55A14394 | isr3

[    6.461068] iwlwifi 0000:28:00.0: 0x48BEFF96 | isr4

[    6.461069] iwlwifi 0000:28:00.0: 0x1F5B955C | last cmd Id

[    6.461070] iwlwifi 0000:28:00.0: 0xAD7DAE7F | wait_event

[    6.461071] iwlwifi 0000:28:00.0: 0xB457FA86 | l2p_control

[    6.461073] iwlwifi 0000:28:00.0: 0x9AFBFB6E | l2p_duration

[    6.461074] iwlwifi 0000:28:00.0: 0xFBE31B3C | l2p_mhvalid

[    6.461075] iwlwifi 0000:28:00.0: 0x784F9A11 | l2p_addr_match

[    6.461076] iwlwifi 0000:28:00.0: 0xDF01A00C | lmpm_pmg_sel

[    6.461077] iwlwifi 0000:28:00.0: 0xF0D2DDAA | timestamp

[    6.461079] iwlwifi 0000:28:00.0: 0xC6441993 | flow_handler

[    6.461124] iwlwifi 0000:28:00.0: 0x00000000 | ADVANCED_SYSASSERT

[    6.461126] iwlwifi 0000:28:00.0: 0x00000000 | umac branchlink1

[    6.461127] iwlwifi 0000:28:00.0: 0x00000000 | umac branchlink2

[    6.461128] iwlwifi 0000:28:00.0: 0x00000000 | umac interruptlink1

[    6.461129] iwlwifi 0000:28:00.0: 0x00000000 | umac interruptlink2

[    6.461131] iwlwifi 0000:28:00.0: 0x00000000 | umac data1

[    6.461132] iwlwifi 0000:28:00.0: 0x00000000 | umac data2

[    6.461133] iwlwifi 0000:28:00.0: 0x00000000 | umac data3

[    6.461134] iwlwifi 0000:28:00.0: 0x00000000 | umac major

[    6.461135] iwlwifi 0000:28:00.0: 0x00000000 | umac minor

[    6.461137] iwlwifi 0000:28:00.0: 0x00000000 | frame pointer

[    6.461138] iwlwifi 0000:28:00.0: 0x00000000 | stack pointer

[    6.461139] iwlwifi 0000:28:00.0: 0x00000000 | last host cmd

[    6.461140] iwlwifi 0000:28:00.0: 0x00000000 | isr status reg

[    6.461149] iwlwifi 0000:28:00.0: Fseq Registers:

[    6.461153] iwlwifi 0000:28:00.0: 0x20000000 | FSEQ_ERROR_CODE

[    6.461158] iwlwifi 0000:28:00.0: 0x00290021 | FSEQ_TOP_INIT_VERSION

[    6.461162] iwlwifi 0000:28:00.0: 0x00000000 | FSEQ_CNVIO_INIT_VERSION

[    6.461166] iwlwifi 0000:28:00.0: 0x0000A503 | FSEQ_OTP_VERSION

[    6.461171] iwlwifi 0000:28:00.0: 0x80000003 | FSEQ_TOP_CONTENT_VERSION

[    6.461175] iwlwifi 0000:28:00.0: 0x4552414E | FSEQ_ALIVE_TOKEN

[    6.461179] iwlwifi 0000:28:00.0: 0x00100530 | FSEQ_CNVI_ID

[    6.461183] iwlwifi 0000:28:00.0: 0x00000532 | FSEQ_CNVR_ID

[    6.461188] iwlwifi 0000:28:00.0: 0x00100530 | CNVI_AUX_MISC_CHIP

[    6.461194] iwlwifi 0000:28:00.0: 0x00000532 | CNVR_AUX_MISC_CHIP

[    6.461201] iwlwifi 0000:28:00.0: 0x05B0905B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM

[    6.461208] iwlwifi 0000:28:00.0: 0x0000025B | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR

[    6.461212] iwlwifi 0000:28:00.0: Failed to start RT ucode: -110

[    7.156180] iwlwifi 0000:28:00.0: Failed to run INIT ucode: -110

Checked my "iwlwifi" files using ls | grep iwfl in /lib/firmware

iwlwifi-1000-5.ucode

iwlwifi-100-5.ucode

iwlwifi-105-6.ucode

iwlwifi-135-6.ucode

iwlwifi-2000-6.ucode

iwlwifi-2030-6.ucode

iwlwifi-3160-10.ucode

iwlwifi-3160-12.ucode

iwlwifi-3160-13.ucode

iwlwifi-3160-16.ucode

iwlwifi-3160-17.ucode

iwlwifi-3160-7.ucode

iwlwifi-3160-8.ucode

iwlwifi-3160-9.ucode

iwlwifi-3168-21.ucode

iwlwifi-3168-22.ucode

iwlwifi-3168-27.ucode

iwlwifi-3168-29.ucode

iwlwifi-3945-2.ucode

iwlwifi-4965-2.ucode

iwlwifi-5000-5.ucode

iwlwifi-5150-2.ucode

iwlwifi-6000-4.ucode

iwlwifi-6000g2a-5.ucode

iwlwifi-6000g2a-6.ucode

iwlwifi-6000g2b-6.ucode

iwlwifi-6050-5.ucode

iwlwifi-7260-10.ucode

iwlwifi-7260-12.ucode

iwlwifi-7260-13.ucode

iwlwifi-7260-16.ucode

iwlwifi-7260-17.ucode

iwlwifi-7260-7.ucode

iwlwifi-7260-8.ucode

iwlwifi-7260-9.ucode

iwlwifi-7265-10.ucode

iwlwifi-7265-12.ucode

iwlwifi-7265-13.ucode

iwlwifi-7265-16.ucode

iwlwifi-7265-17.ucode

iwlwifi-7265-8.ucode

iwlwifi-7265-9.ucode

iwlwifi-7265D-10.ucode

iwlwifi-7265D-12.ucode

iwlwifi-7265D-13.ucode

iwlwifi-7265D-16.ucode

iwlwifi-7265D-17.ucode

iwlwifi-7265D-21.ucode

iwlwifi-7265D-22.ucode

iwlwifi-7265D-27.ucode

iwlwifi-7265D-29.ucode

iwlwifi-8000C-13.ucode

iwlwifi-8000C-16.ucode

iwlwifi-8000C-21.ucode

iwlwifi-8000C-22.ucode

iwlwifi-8000C-27.ucode

iwlwifi-8000C-31.ucode

iwlwifi-8000C-34.ucode

iwlwifi-8000C-36.ucode

iwlwifi-8265-21.ucode

iwlwifi-8265-22.ucode

iwlwifi-8265-27.ucode

iwlwifi-8265-31.ucode

iwlwifi-8265-34.ucode

iwlwifi-8265-36.ucode

iwlwifi-9000-pu-b0-jf-b0-33.ucode

iwlwifi-9000-pu-b0-jf-b0-34.ucode

iwlwifi-9000-pu-b0-jf-b0-38.ucode

iwlwifi-9000-pu-b0-jf-b0-41.ucode

iwlwifi-9000-pu-b0-jf-b0-43.ucode

iwlwifi-9000-pu-b0-jf-b0-46.ucode

iwlwifi-9260-th-b0-jf-b0-33.ucode

iwlwifi-9260-th-b0-jf-b0-34.ucode

iwlwifi-9260-th-b0-jf-b0-38.ucode

iwlwifi-9260-th-b0-jf-b0-41.ucode

iwlwifi-9260-th-b0-jf-b0-43.ucode

iwlwifi-9260-th-b0-jf-b0-46.ucode

iwlwifi-cc-a0-46.ucode

iwlwifi-cc-a0-48.ucode

iwlwifi-cc-a0-55.ucode

iwlwifi-Qu-b0-hr-b0-48.ucode

iwlwifi-Qu-b0-hr-b0-55.ucode

iwlwifi-Qu-b0-jf-b0-48.ucode

iwlwifi-Qu-b0-jf-b0-55.ucode

iwlwifi-Qu-c0-hr-b0-48.ucode

iwlwifi-Qu-c0-hr-b0-55.ucode

iwlwifi-Qu-c0-jf-b0-48.ucode

iwlwifi-Qu-c0-jf-b0-55.ucode

iwlwifi-QuZ-a0-hr-b0-48.ucode

iwlwifi-QuZ-a0-hr-b0-50.ucode

iwlwifi-QuZ-a0-hr-b0-55.ucode

iwlwifi-QuZ-a0-jf-b0-48.ucode

iwlwifi-QuZ-a0-jf-b0-55.ucode

iwlwifi-ty-a0-gf-a0-59.ucode

Verified my kernel number 5.8.0-59-generic to check online if there could be potential bugs - as of now I have been unable to narrow down to the solution.

I would be grateful for any help from this community regarding my question; the hardware no longer functions in either of the OS installed.

PS : Gratitude to chili555 for his comments on other posts I have read to even help a relatively new Ubuntu user to this stage!

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oileweaty

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answered 2 Years ago soahan · Accepted Answer

As suggested appropriately by users @Nmath and @chilli555, I had a hardware failure in my system which led to this state. For anyone interested, never blow pressurized air from a blower to clean dust from electronic components for long : if the air gets warm (thanks to the motor), it can condense on the electronics and failures can arise from short circuiting.