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rated 0 times [  1] [ 0]  / answers: 1 / hits: 1093  / 3 Years ago, sun, may 16, 2021, 6:09:09

I bought a dell g3 15 a couple of weeks ago, and with this machine, the wireless connection drops regularly, sometimes coming back quickly, sometimes asking another time to confirm the password.


My other devices don't have the problem.


with dmesg, I see


root@machine:~# dmesg | tail -15
[ 8233.789105] wlp0s20f3: associated
[ 8235.316578] wlp0s20f3: deauthenticated from 5c:7d:5e:ff:4c:ee (Reason: 7=CLASS3_FRAME_FROM_NONASSOC_STA)
[ 8235.426129] wlp0s20f3: authenticate with 5c:7d:5e:ff:4c:ee
[ 8235.430130] wlp0s20f3: send auth to 5c:7d:5e:ff:4c:ee (try 1/3)
[ 8235.453413] wlp0s20f3: authenticated
[ 8235.458847] wlp0s20f3: associate with 5c:7d:5e:ff:4c:ee (try 1/3)
[ 8235.462778] wlp0s20f3: RX AssocResp from 5c:7d:5e:ff:4c:ee (capab=0x11 status=0 aid=5)
[ 8235.467597] wlp0s20f3: associated
[ 8249.169987] wlp0s20f3: deauthenticated from 5c:7d:5e:ff:4c:ee (Reason: 7=CLASS3_FRAME_FROM_NONASSOC_STA)
[ 8249.245887] wlp0s20f3: authenticate with 5c:7d:5e:ff:4c:ee
[ 8249.249177] wlp0s20f3: send auth to 5c:7d:5e:ff:4c:ee (try 1/3)
[ 8249.273760] wlp0s20f3: authenticated
[ 8249.281098] wlp0s20f3: associate with 5c:7d:5e:ff:4c:ee (try 1/3)
[ 8249.286273] wlp0s20f3: RX AssocResp from 5c:7d:5e:ff:4c:ee (capab=0x11 status=0 aid=5)
[ 8249.289137] wlp0s20f3: associated

The system info I could gather


root@machine:~# lspci | grep Wi
00:14.3 Network controller: Intel Corporation Wi-Fi 6 AX201

root@machine:~# lsmod | grep wifi
iwlwifi 364544 1 iwlmvm
cfg80211 782336 3 iwlmvm,iwlwifi,mac80211

root@machine:~# iwconfig 
lo no wireless extensions.

enp4s0 no wireless extensions.

wlp0s20f3 IEEE 802.11 ESSID:"WLAN-4CEE84"
Mode:Managed Frequency:2.462 GHz Access Point: 5C:7D:5E:FF:4C:EE
Bit Rate=72.2 Mb/s Tx-Power=22 dBm
Retry short limit:7 RTS thr:off Fragment thr:off
Encryption key:off
Power Management:on
Link Quality=67/70 Signal level=-43 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:7 Missed beacon:0

root@machine:~# lshw -C network
*-network
description: Wireless interface
product: Wi-Fi 6 AX201
vendor: Intel Corporation
physical id: 14.3
bus info: pci@0000:00:14.3
logical name: wlp0s20f3
version: 00
serial: 70:9c:d1:f1:d3:6c
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=5.8.0-44-generic firmware=55.d9698065.0 QuZ-a0-jf-b0-55.u ip=192.168.2.105 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: iomemory:600-5ff irq:16 memory:6001b1c000-6001b1ffff
*-network
description: Ethernet interface
product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:04:00.0
logical name: enp4s0
version: 15
serial: 34:73:5a:b8:8e:02
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical
configuration: broadcast=yes driver=r8169 latency=0 multicast=yes
resources: irq:17 ioport:3000(size=256) memory:83104000-83104fff memory:83100000-83103fff

Does anyone know how to fix or debug this?


More From » network-manager

 Answers
0

I had a very similar error to you on my new Dell XPS 15 (with the same wireless card).


It's definitely an Ubuntu issue as my Windows installation on the same laptop works fine, and other devices connect to the network with no problem.


I tried many options that I read on the internet, with no avail.


However after getting my router to split the 2.5GHz and 5GHz channels, I found that connecting to the 2.5GHz channel has no problems whatsoever.


I recommend trying that.


[#1814] Monday, May 17, 2021, 3 Years  [reply] [flag answer]
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ongdiligenc

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