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Steelseries Arctis 7 Wireless headset frequently disconnects

rated 0 times [ 4] [ 0] / answers: 1 / hits: 2550 / 2 Years ago, tue, january 11, 2022, 10:26:57

Running Ubuntu Focal 20.04.1 LTS

I've purchased a Steelseries Arctis 7 wireless headset. The connection and sound quality are perfect.

However, after 30 minutes the headset disconnects and turns itself off. The timing is very reliable, making me think it's a power-saving feature. But this happens when I'm actively using the headset, both input and output. The same setup doesn't disconnect in Windows.

I've tried the hardware reset advice; I even RMA'd a pair, got a new one, and have the exact same issue, so this definitely feels like an Ubuntu-side software issue.

Anyone run into this?

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gerrin

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answered 2 Years ago calronze · Accepted Answer

For future searchers, I found a workaround. Steelseries doesn't release software for linux but they do for windows. I connected the headset to a windows machine where their software has a timeout option for powering itself off - I set this to unlimited and it seems to have changed something in the headset firmware, such that it no longers disconnects in linux.