I just installed Ubuntu 20.04 last night. I have 6 USB 3.0 ports and 6 USB 2.0 ports. No issues with the USB 3.0 ports during several hours of use last night but I didn't do any data transfer.

Today trying to copy files from a flash drive I get an input output error, notice the drive is unmounted and none of my USB 3.0 ports are working (including my usb mouse and keyboard). I transfer everything to USB 2.0 ports and they work fine.

I restart and retry the file transfer and get the same issue after copying maybe 8-10GB worth of files. The USB 3.0 ports are completely dead. Tried a 3rd restart and copying some of the files in smaller chunks which works for a few smaller transfers but after the 4th transfer the ports disconnect again and stop working.

Here is my lsusb on boot:

Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 004 Device 002: ID 0e8f:00a8 GreenAsia Inc. 2.4G RX

Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 009 Device 002: ID 174c:3074 ASMedia Technology Inc. ASM1074 SuperSpeed hub

Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

Bus 008 Device 002: ID 174c:2074 ASMedia Technology Inc. ASM1074 High-Speed hub

Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

My lsusb with usb drive connected:

Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 004 Device 002: ID 0e8f:00a8 GreenAsia Inc. 2.4G RX

Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 009 Device 002: ID 174c:3074 ASMedia Technology Inc. ASM1074 SuperSpeed hub

Bus 009 Device 003: ID 0951:1666 Kingston Technology DataTraveler 100 G3/G4/SE9 G2

Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

Bus 008 Device 002: ID 174c:2074 ASMedia Technology Inc. ASM1074 High-Speed hub

Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

My lsusb after the USB 3.0 ports stop working:

Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Bus 004 Device 002: ID 0e8f:00a8 GreenAsia Inc. 2.4G RX

Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Does anyone have any idea what I can do to fix this? Thanks.

Update (not entirely sure how much of this is pertinent but I think this covers the time from the last successful transfer, to device failure and then moving the usb drive to a usb 2.0 port)

/var/log/syslog:

Jan 20 11:22:05 dunnetahl-desktop systemd[933]: Starting Tracker metadata extractor...

Jan 20 11:22:05 dunnetahl-desktop tracker-extract[3340]: Set scheduler policy to SCHED_IDLE

Jan 20 11:22:05 dunnetahl-desktop tracker-extract[3340]: Setting priority nice level to 19

Jan 20 11:22:05 dunnetahl-desktop dbus-daemon[956]: [session uid=1000 pid=956] Successfully activated service 'org.freedesktop.Tracker1.Miner.Extract'

Jan 20 11:22:05 dunnetahl-desktop systemd[933]: Started Tracker metadata extractor.

Jan 20 11:22:05 dunnetahl-desktop tracker-extract[3340]: Warning: using insecure memory!

Jan 20 11:22:16 dunnetahl-desktop systemd[933]: tracker-extract.service: Succeeded.

Jan 20 11:22:36 dunnetahl-desktop tracker-store[3331]: OK

Jan 20 11:22:36 dunnetahl-desktop systemd[933]: tracker-store.service: Succeeded.

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.944723] xhci_hcd 0000:02:00.0: xHCI host not responding to stop endpoint command.

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.944728] xhci_hcd 0000:02:00.0: USBSTS:

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.944958] xhci_hcd 0000:02:00.0: xHCI host controller not responding, assume dead

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.944976] xhci_hcd 0000:02:00.0: HC died; cleaning up

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.945019] usb 8-4: USB disconnect, device number 2

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.945063] sd 6:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_TIME_OUT driverbyte=DRIVER_OK cmd_age=35s

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.945070] sd 6:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 01 f0 e9 a8 00 04 00 00

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.945076] blk_update_request: I/O error, dev sdc, sector 32565672 op 0x0:(READ) flags 0x80700 phys_seg 9 prio class 0

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.945187] sd 6:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK cmd_age=0s

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.945194] sd 6:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 01 f0 ed a8 00 08 00 00

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.945200] blk_update_request: I/O error, dev sdc, sector 32566696 op 0x0:(READ) flags 0x80700 phys_seg 17 prio class 0

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.945807] usb 9-2: USB disconnect, device number 3

Jan 20 11:22:38 dunnetahl-desktop kernel: [  575.960788] blk_update_request: I/O error, dev sdc, sector 32565672 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0

Jan 20 11:22:39 dunnetahl-desktop kernel: [  576.905657] usb 9-4: USB disconnect, device number 2

Jan 20 11:22:39 dunnetahl-desktop udisksd[713]: Cleaning up mount point /media/dunnetahl/32gigger (device 8:34 no longer exists)

Jan 20 11:22:39 dunnetahl-desktop dbus-daemon[956]: [session uid=1000 pid=956] Activating via systemd: service name='org.freedesktop.Tracker1' unit='tracker-store.service' requested by ':1.3' (uid=1000 pid=941 comm="/usr/libexec/tracker-miner-fs " label="unconfined")

Jan 20 11:22:39 dunnetahl-desktop systemd[1]: media-dunnetahl-32gigger.mount: Succeeded.

Jan 20 11:22:39 dunnetahl-desktop dbus-daemon[956]: [session uid=1000 pid=956] Successfully activated service 'org.freedesktop.Tracker1'

Jan 20 11:22:39 dunnetahl-desktop systemd[933]: media-dunnetahl-32gigger.mount: Succeeded.

Jan 20 11:22:39 dunnetahl-desktop systemd[1]: Stopping Clean the /media/dunnetahl/32gigger mount point...

Jan 20 11:22:39 dunnetahl-desktop systemd[933]: Starting Tracker metadata database store and lookup manager...

Jan 20 11:22:39 dunnetahl-desktop systemd[933]: Started Tracker metadata database store and lookup manager.

Jan 20 11:22:39 dunnetahl-desktop systemd[1]: [email protected]: Succeeded.

Jan 20 11:22:39 dunnetahl-desktop systemd[1]: Stopped Clean the /media/dunnetahl/32gigger mount point.

Jan 20 11:23:09 dunnetahl-desktop tracker-store[3399]: OK