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7

Mendeley Reference Manager crashes on start in Ubuntu 22.04

rated 0 times [ 7] [ 0] / answers: 1 / hits: 1725 / 2 Years ago, mon, january 3, 2022, 7:56:53

I recently upgraded to Ubuntu 22.04 (from 20.04) and now my Mendeley Reference Manager AppImage won't start. I made the AppImage executable and confirmed that libfuse2 is installed. When I try to run the AppImage file from the terminal, I get the following error:

(node:10810) ProtocolDeprecateCallback: The callback argument of protocol module APIs is no longer needed.

(node:10810) ProtocolDeprecateCallback: The callback argument of protocol module APIs is no longer needed.

[10810:0820/002523.646076:FATAL:gpu_data_manager_impl_private.cc(445)] GPU process isn't usable. Goodbye.

Trace/breakpoint trap (core dumped)

Can anyone help with this? Here's a link to the AppImage download in case you are interested: https://www.mendeley.com/download-reference-manager/linux

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ainubt

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answered 2 Years ago oatglori · Accepted Answer

Same error message for me (Ubuntu 22.04). Launching the AppImage gives the following error:

./mendeley-reference-manager-2.77.0-x86_64.AppImage  

(node:21581) ProtocolDeprecateCallback: The callback argument of protocol module APIs is no longer needed. 

(node:21581) ProtocolDeprecateCallback: The callback argument of protocol module APIs is no longer needed.

[21581:0908/111909.638885:FATAL:gpu_data_manager_impl_private.cc(445)] GPU process isn't usable. Goodbye.

The solution is to launch the AppImage with the following command line arguments:

./mendeley-reference-manager-2.77.0-x86_64.AppImage --disable-gpu-sandbox

Solution found here: https://forums.balena.io/t/strange-error-message-gpu-process-isnt-useable/357119/2