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rated 0 times [  1] [ 0]  / answers: 1 / hits: 11246  / 1 Year ago, fri, february 10, 2023, 5:50:23

Computer worked fine for a couple of weeks.


Hardware specs:



  • CPU: AMD Ryzen 9 3900X 12core

  • Memory: 64GB Corsair

  • GPU: Sapphire Radeon RX 5500 XT NITRO+ 8GB

  • Motherboard: ASUS ROG Strix X570-F GAMING

  • Wireless keyboard and mouse

  • monitor: 4K 60Hz


Problem:
Computer freezes. It freeze most frequently when watching video in browser, after a while sound stops, a few seconds later computer is in this state:



  • I can move the mouse-cursor, but clicking does nothing.

  • Ctrl + Alt + F1 does nothing

  • Short pressing the power button does nothing

  • Picture is frozen except for the mouse cursor moving

  • Same problem when connecting another keyboard and mouse

  • SysRq REISUB works


Debugging different resolutions:



  • No Problems: Resolution 1920 x 1080, Refresh rate: 60Hz Scale: 100%

  • Fails: Resolution 3840 x 2160, Refresh rate: 60Hz Scale: 100%

  • Fails: Resolution 3840 x 2160, Refresh rate: 60Hz Scale: 125%

  • Fails: Resolution 3840 x 2160, Refresh rate: 60Hz Scale: 150%

  • Fails: Resolution 3200 x 1800, Refresh rate: 60Hz Scale: 100%

  • Fails: Resolution 2560 x 1440, Refresh rate: 60Hz Scale: 100%


Debugging:



  • htop: CPU is below 10%

  • watch sensors: CPU heat is around 50C, CPU power consumption is about 5-10W

  • tail -f /var/log/{messages,kernel,dmesg,syslog}: didn't give any messages that looked interesting, last error before crashing was some DNS stuff.


Does anyone have a suggestion how to debug this problem?


More From » 20.04

 Answers
3

My computer haven't frozen since I upgraded to Ubuntu 20.10


[#3280] Saturday, February 11, 2023, 1 Year  [reply] [flag answer]
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tigehanc

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