To which user you want to change to?

The problem is that you are trying to "su" into a user that does not have a shell assigned to it. Most of the users such as mysql, pulse, etc, created by the system or by some packages when you install software does not have a shell assigned.

You can check if a user has a shell assigned by looking into the /etc/passwd file, just look at the end of the line of each user, if it says /bin/false it means that it does not have a shell assigned, if it has something like /bin/bash or any other shell, then you should be able to "su" into that user.

When i say "shell assigned" it basically means that it has "shell access"

still if the user does not have shell access, you can always execute commands as that user with

 sudo -u user command