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Why does the Ubuntu installer not detect the hard drive during installation?

rated 0 times [ 10] [ 0] / answers: 1 / hits: 151765 / 3 Years ago, tue, august 17, 2021, 6:35:13

I have a new computer with a Seagate ST500DM002 SATA internal hard drive.

I am trying to install Ubuntu 11.10 64-bit on it but the installer does not recognize/detect/see the hard drive. When I reach the Installation type step, the panel which is supposed to show devices and partitions looks empty.

sudo fdisk -l shows only /dev/sda1, the USB drive from which I am running the installation. I have already tried the following two solutions without any success:

sudo apt-get remove dmraid

Switch the SATA mode in the BIOS from IDE to AHCI

I am sure it's not a hardware related problem as I have already successfully installed another operating system on the same computer.

The output of sudo lshw -class storage -class disk follows:

  *-ide UNCLAIMED         

       description: IDE interface

       product: ASMedia Technology Inc.

       vendor: ASMedia Technology Inc.

       physical id: 0

       bus info: pci@0000:06:00.0

       version: 01

       width: 32 bits

       clock: 33MHz

       capabilities: ide msi pm pciexpress cap_list

       configuration: latency=0

       resources: ioport:d040(size=8) ioport:d030(size=4) ioport:d020(size=8) ioport:d010(size=4) ioport:d000(size=16) memory:fe400000-fe4001ff

  *-storage

       description: SATA controller

       product: 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller

       vendor: Intel Corporation

       physical id: 1f.2

       bus info: pci@0000:00:1f.2

       logical name: scsi1

       version: 05

       width: 32 bits

       clock: 66MHz

       capabilities: storage msi pm ahci_1.0 bus_master cap_list emulated

       configuration: driver=ahci latency=0

       resources: irq:44 ioport:f0b0(size=8) ioport:f0a0(size=4) ioport:f090(size=8) ioport:f080(size=4) ioport:f060(size=32) memory:fe705000-fe7057ff

     *-cdrom

          description: DVD-RAM writer

          product: DVDRAM GH22NS70

          vendor: HL-DT-ST

          physical id: 0.0.0

          bus info: scsi@1:0.0.0

          logical name: /dev/cdrom

          logical name: /dev/cdrw

          logical name: /dev/dvd

          logical name: /dev/dvdrw

          logical name: /dev/scd0

          logical name: /dev/sr0

          version: EX00

          capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram

          configuration: ansiversion=5 status=nodisc

  *-scsi:0

       physical id: 1

       bus info: usb@1:1.2

       logical name: scsi6

       capabilities: emulated scsi-host

       configuration: driver=usb-storage

     *-disk

          description: SCSI Disk

          physical id: 0.0.0

          bus info: scsi@6:0.0.0

          logical name: /dev/sda

          size: 14GiB (16GB)

          capabilities: partitioned partitioned:dos

          configuration: signature=0004e5a4

  *-scsi:1

       physical id: 2

       bus info: usb@1:1.3

       logical name: scsi7

       capabilities: emulated scsi-host

       configuration: driver=usb-storage

     *-disk

          description: SCSI Disk

          product: Storage Device

          vendor: USB Mass

          physical id: 0.0.0

          bus info: scsi@7:0.0.0

          logical name: /dev/sdb

          capabilities: removable

        *-medium

             physical id: 0

             logical name: /dev/sdb

Any idea on what I could do to fix this problem?

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answered 3 Years ago percol · Accepted Answer

As workaround I went in the BIOS and set the SATA Mode to "IDE" and the SATA3 Mode to "AHCI". After doing this the installer did detect the hard drive and installed Ubuntu alongside the other operating system.

I called it a workaround and not a fix because the other operating system won't load with the SATA3 Mode set to AHCI, so every time I need to switch OS I am forced to go in the BIOS and change the SATA3 Mode.

Another problem I had after applying the workaround was that the boot loader didn't show up on the next boot but the other operating started booting without any prompt. I've fixed this other problem by identifying the Ubuntu partition with:

sudo fdisk -l

(which was sda6) and then running:

sudo mount /dev/sda6 /mnt

sudo grub-install --root-directory=/mnt/ /dev/sda