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rated 0 times [  0] [ 0]  / answers: 1 / hits: 1132  / 2 Years ago, fri, september 30, 2022, 2:36:20

I would appreciate some help with my HP Elitebook X360 with Intel UHE 620 graphics


Since I've been using this device I've sometimes had issues (depending on the kernel. The internal display seems not to refresh correctly.


Some examples:



  1. At the login screen if I push the mouse to some moves I see a mouse arrow everywhere I stopped with the mouse.

  2. If I type my login I don't see anything being typed on the display, but I do get logged in. If I hover over the login field with the mouse I suddenly see that I typed something.

  3. When logged in after using a pull-down menu in (e.g. Librecad) the menu stays on the screen until I hover over it with the mouse, then it's gone.

  4. If I push at the dash-icon then about 95% of the screen will not update/refresh until I hover with the mouse from the top to the bottom of the display. Then it will be refreshed.


This ONLY appears on the internal display. On an external display mirrored via HDMI there is NO PROBLEM at all.


Over the last 2 years I've been coping with the problem by waiting for the next kernel or the next after that one, while staying at the last working kernel.


But now I am waiting so much time by using kernel 5.8.0-63 where I still have NO issues.


I am actually using Ubuntu 20.04.4 with display driver i915
Or with dual-boot I am using Windows with no problems.


Trying any later kernel than 5.8.0-63 I have these issues.
Today I tried an alpha of 22.04. as live-stick with kernel 5.15.0.18 and there are the same issues.


I hope someone can help me here. All my other Ubuntu problems I was able solve by finding solutions in the web, but this time I can't find anything... I only found some things with freezing displays...


If you tell me what you need, I would be happy to provide more info.


Here are the requested outputs WHEN bad:


xrandr (bad)


Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 16384 x 16384
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 309mm x 174mm
1920x1080 60.03*+ 60.01 59.97 59.96 59.93 40.02
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1600x900 59.99 59.94 59.95 59.82
1280x1024 60.02
1440x900 59.89
1400x900 59.96 59.88
1280x960 60.00
1440x810 60.00 59.97
1368x768 59.88 59.85
1360x768 59.80 59.96
1280x800 59.99 59.97 59.81 59.91
1152x864 60.00
1280x720 60.00 59.99 59.86 59.74
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
1024x576 59.95 59.96 59.90 59.82
960x600 59.93 60.00
960x540 59.96 59.99 59.63 59.82
800x600 60.00 60.32 56.25
840x525 60.01 59.88
864x486 59.92 59.57
800x512 60.17
700x525 59.98
800x450 59.95 59.82
640x512 60.02
720x450 59.89
700x450 59.96 59.88
640x480 60.00 59.94
720x405 59.51 58.99
684x384 59.88 59.85
680x384 59.80 59.96
640x400 59.88 59.98
576x432 60.06
640x360 59.86 59.83 59.84 59.32
512x384 60.00
512x288 60.00 59.92
480x270 59.63 59.82
400x300 60.32 56.34
432x243 59.92 59.57
320x240 60.05
360x202 59.51 59.13
320x180 59.84 59.32
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)

uname -a (bad)


Linux x360 5.13.0-40-generic #45~20.04.1-Ubuntu SMP Mon Apr 4 09:38:31 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

inxi -F (bad)


System:    Host: x360 Kernel: 5.13.0-40-generic x86_64 bits: 64 Desktop: Gnome 3.36.9 Distro: Ubuntu 20.04.4 LTS (Focal Fossa) 
Machine: Type: Convertible System: HP product: HP EliteBook x360 1040 G6 v: N/A serial: <superuser/root required>
Mobo: HP model: 857F v: KBC Version 60.44.00 serial: <superuser/root required> UEFI: HP v: R90 Ver. 01.12.20
date: 03/15/2022
Battery: ID-1: BAT0 charge: 33.5 Wh condition: 38.1/56.2 Wh (68%)
CPU: Topology: Quad Core model: Intel Core i5-8265U bits: 64 type: MT MCP L2 cache: 6144 KiB
Speed: 818 MHz min/max: 400/1400 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800 7: 800 8: 800
Graphics: Device-1: Intel UHD Graphics 620 driver: i915 v: kernel
Display: x11 server: X.Org 1.20.13 driver: fbdev unloaded: modesetting,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 620 (WHL GT2) v: 4.6 Mesa 21.2.6
Audio: Device-1: Intel Cannon Point-LP High Definition Audio driver: sof-audio-pci-intel-cnl
Sound Server: ALSA v: k5.13.0-40-generic
Network: Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi
IF: wlp108s0 state: up mac: dc:fb:48:52:47:57
Drives: Local Storage: total: 953.87 GiB used: 390.79 GiB (41.0%)
ID-1: /dev/nvme0n1 vendor: Samsung model: MZVLB1T0HBLR-000H1 size: 953.87 GiB
Partition: ID-1: / size: 71.59 GiB used: 64.15 GiB (89.6%) fs: ext4 dev: /dev/nvme0n1p4
Sensors: System Temperatures: cpu: 41.0 C mobo: 40.0 C
Fan Speeds (RPM): N/A
Info: Processes: 359 Uptime: 7m Memory: 14.99 GiB used: 2.62 GiB (17.5%) Shell: bash inxi: 3.0.38

lsmod | grep i915 (bad, still problems):


i915                 2400256  9  
drm_kms_helper 253952 1 i915
cec 53248 2 drm_kms_helper,i915
i2c_algo_bit 16384 1 i915
drm 557056 9 drm_kms_helper,i915
video 53248 1 i915`

Now I provide the files when OK (no problems):


xrandr (OK, no problems)


Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 16384 x 16384
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 309mm x 174mm
1920x1080 60.03*+ 60.01 59.97 59.96 59.93 40.02
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1600x900 59.99 59.94 59.95 59.82
1280x1024 60.02
1440x900 59.89
1400x900 59.96 59.88
1280x960 60.00
1440x810 60.00 59.97
1368x768 59.88 59.85
1360x768 59.80 59.96
1280x800 59.99 59.97 59.81 59.91
1152x864 60.00
1280x720 60.00 59.99 59.86 59.74
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
1024x576 59.95 59.96 59.90 59.82
960x600 59.93 60.00
960x540 59.96 59.99 59.63 59.82
800x600 60.00 60.32 56.25
840x525 60.01 59.88
864x486 59.92 59.57
800x512 60.17
700x525 59.98
800x450 59.95 59.82
640x512 60.02
720x450 59.89
700x450 59.96 59.88
640x480 60.00 59.94
720x405 59.51 58.99
684x384 59.88 59.85
680x384 59.80 59.96
640x400 59.88 59.98
576x432 60.06
640x360 59.86 59.83 59.84 59.32
512x384 60.00
512x288 60.00 59.92
480x270 59.63 59.82
400x300 60.32 56.34
432x243 59.92 59.57
320x240 60.05
360x202 59.51 59.13
320x180 59.84 59.32
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)

uname -a (OK, no problems)


Linux x360 5.8.0-63-generic #71~20.04.1-Ubuntu SMP Thu Jul 15 17:46:08 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

inxi -F (OK, no problems)


System:    Host: x360 Kernel: 5.8.0-63-generic x86_64 bits: 64 Desktop: Gnome 3.36.9 Distro: Ubuntu 20.04.4 LTS (Focal Fossa) 
Machine: Type: Convertible System: HP product: HP EliteBook x360 1040 G6 v: N/A serial: <superuser/root required>
Mobo: HP model: 857F v: KBC Version 60.44.00 serial: <superuser/root required> UEFI: HP v: R90 Ver. 01.12.20
date: 03/15/2022
Battery: ID-1: BAT0 charge: 31.3 Wh condition: 38.1/56.2 Wh (68%)
CPU: Topology: Quad Core model: Intel Core i5-8265U bits: 64 type: MT MCP L2 cache: 6144 KiB
Speed: 1068 MHz min/max: 400/1400 MHz Core speeds (MHz): 1: 900 2: 900 3: 900 4: 900 5: 901 6: 900 7: 900 8: 900
Graphics: Device-1: Intel UHD Graphics 620 driver: i915 v: kernel
Display: x11 server: X.Org 1.20.13 driver: fbdev unloaded: modesetting,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 620 (WHL GT2) v: 4.6 Mesa 21.2.6
Audio: Device-1: Intel Cannon Point-LP High Definition Audio driver: sof-audio-pci
Sound Server: ALSA v: k5.8.0-63-generic
Network: Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi
IF: wlp108s0 state: up mac: dc:fb:48:52:47:57
Drives: Local Storage: total: 953.87 GiB used: 390.76 GiB (41.0%)
ID-1: /dev/nvme0n1 vendor: Samsung model: MZVLB1T0HBLR-000H1 size: 953.87 GiB
Partition: ID-1: / size: 71.59 GiB used: 64.13 GiB (89.6%) fs: ext4 dev: /dev/nvme0n1p4
Sensors: System Temperatures: cpu: 40.0 C mobo: 40.0 C
Fan Speeds (RPM): N/A
Info: Processes: 373 Uptime: 3m Memory: 15.00 GiB used: 2.79 GiB (18.6%) Shell: bash inxi: 3.0.38

lsmod | grep i915 (ok, no problems):


i915                 2203648  8  
drm_kms_helper 217088 1 i915
cec 53248 2 drm_kms_helper,i915
i2c_algo_bit 16384 1 i915
drm 552960 8 drm_kms_helper,i915
video
i915 2203648 8
drm_kms_helper 217088 1 i915
cec 53248 2 drm_kms_helper,i915
i2c_algo_bit 16384 1 i915
drm 552960 8 drm_kms_helper,i915
video 49152 1
i915 49152 1 i915

More output as requested here


More From » 20.04

 Answers
7

Today I installed a fresh Ubuntu Voyager 22.04 with kernel 5.15.0-43 and had the same problems, but then I installed the latest kernel 5.19.0 via Mainline GUI and wow: no problems anymore!


I'm very happy (but had to wait for a long time!)


Regards,
Michael


P.S.: I didn't try any kernel between those two.


[#728] Friday, September 30, 2022, 2 Years  [reply] [flag answer]
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oneeme

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