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Monitor issues after kernel update 5.13.0-28

rated 0 times [ 0] [ 0] / answers: 1 / hits: 3993 / 1 Year ago, tue, march 21, 2023, 8:19:22

I am working on Ubuntu 20.04.3 LTS with an AMD Ryzen 7 processor and a NVIDIA GeForce RTX 2060. Today I did some software updates and after I rebooted the screen of my laptop was flickering completely and I couldn't use it anymore. Fortunately I have a second screen where everything is working fine. Still it would be really nice to get my laptop screen back working. I am a bit new to Ubuntu, so unfortunately I don't know how to solve this problem ... Has anyone experienced a similar behaviour and may help me? If you need any additional information feel free to ask. I appreciate any kind of help.

In the meantime my laptop screen is now showing black screen with the new kernel 5.13.0-28-generic, but my second screen is working. When I switch back to the old kernel 5.11.0-43-generic my laptop screen is working but NVIDIA settings doesn't show anything and my second screen is not recognized.

Picture of screen flickering

Thanks a lot and best regards,
Daniel

EDIT1:
The problem has probably something to do with the kernel which was updated. Currently I am using the kernel 5.13.0-28-generic. With this kernel only my second screen is working while my laptop screen is now showing a black screen. If I change the kernel to the 5.11.0-43-generic kernel then my laptop screen is working but it doesn't recognise my second screen anymore. Also the NVIDIA X Server Settings don't show anything. If someone has any hints how to solve one problem or the other I would be really happy. Thanks.

EDIT2:
If I check which kernels are installed I get the following Output
I remember that before there was something with HW in its name.
Also if I check my displays, it seems it recognizes my graphic card
Output

EDIT3:
If I check the additional drivers I have the following selection.
And if I select for example the one with 495 as ending I get the following error

EDIT4:
After running the sudo apt install nvidia-driver-495 command I get following errors

EDIT5: This is the output of the NVIDIA X Server Settings. Unfortunately it shows nothing. When I run 'sudo apt remove nvidia-*' it shows me the following error.

EDIT6: After reinstalling the NVIDIA drivers 470 I got the following errors at the end. When I then want to remove the 470 drivers I have the following error. When I then run the reinstallation for the 495 driver I have the following errors.

EDIT7: This is what I get when I run dpkg -l *nvidia*
First page Second page

EDIT8: When I sudo apt purge every file with cuda I already get the following error at the end of every execution:
Error. And when I check with dpkg -l *nvidia* | grep -i cuda I think something already went wrong because there are still some files, no?

EDIT9:Finally I arrived at step#4 here is the output.
Desired=Unknown/Install/Remove/Purge/Hold

| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend

|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)

||/ Name                               Version                     Architecture Description

+++-==================================-===========================-============-=========================================================

ii  libnvidia-cfg1-495:amd64           495.46-0ubuntu0.20.04.1     amd64        NVIDIA binary OpenGL/GLX configuration library

ii  libnvidia-common-495               495.46-0ubuntu0.20.04.1     all          Shared files used by the NVIDIA libraries

ic  libnvidia-compute-460:amd64        460.91.03-0ubuntu0.20.04.1  amd64        NVIDIA libcompute package

ic  libnvidia-compute-460-server:amd64 460.106.00-0ubuntu0.20.04.2 amd64        NVIDIA libcompute package

ii  libnvidia-compute-495:amd64        495.46-0ubuntu0.20.04.1     amd64        NVIDIA libcompute package

ii  libnvidia-compute-495:i386         495.46-0ubuntu0.20.04.1     i386         NVIDIA libcompute package

ii  libnvidia-decode-495:amd64         495.46-0ubuntu0.20.04.1     amd64        NVIDIA Video Decoding runtime libraries

ii  libnvidia-decode-495:i386          495.46-0ubuntu0.20.04.1     i386         NVIDIA Video Decoding runtime libraries

ii  libnvidia-encode-495:amd64         495.46-0ubuntu0.20.04.1     amd64        NVENC Video Encoding runtime library

ii  libnvidia-encode-495:i386          495.46-0ubuntu0.20.04.1     i386         NVENC Video Encoding runtime library

ii  libnvidia-extra-495:amd64          495.46-0ubuntu0.20.04.1     amd64        Extra libraries for the NVIDIA driver

ii  libnvidia-fbc1-495:amd64           495.46-0ubuntu0.20.04.1     amd64        NVIDIA OpenGL-based Framebuffer Capture runtime library

ii  libnvidia-fbc1-495:i386            495.46-0ubuntu0.20.04.1     i386         NVIDIA OpenGL-based Framebuffer Capture runtime library

ii  libnvidia-gl-495:amd64             495.46-0ubuntu0.20.04.1     amd64        NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD

ii  libnvidia-gl-495:i386              495.46-0ubuntu0.20.04.1     i386         NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD

ii  libnvidia-ml-dev                   10.1.243-3                  amd64        NVIDIA Management Library (NVML) development files

ic  nvidia-compute-utils-460           460.91.03-0ubuntu0.20.04.1  amd64        NVIDIA compute utilities

ic  nvidia-compute-utils-460-server    460.106.00-0ubuntu0.20.04.2 amd64        NVIDIA compute utilities

ii  nvidia-compute-utils-495           495.46-0ubuntu0.20.04.1     amd64        NVIDIA compute utilities

ic  nvidia-cuda-toolkit                10.1.243-3                  amd64        NVIDIA CUDA development toolkit

ic  nvidia-dkms-460                    460.91.03-0ubuntu0.20.04.1  amd64        NVIDIA DKMS package

ic  nvidia-dkms-460-server             460.106.00-0ubuntu0.20.04.2 amd64        NVIDIA DKMS package

ic  nvidia-kernel-common-460           460.91.03-0ubuntu0.20.04.1  amd64        Shared files used with the kernel module

ic  nvidia-kernel-common-460-server    460.106.00-0ubuntu0.20.04.2 amd64        Shared files used with the kernel module

rHR nvidia-kernel-common-495           495.46-0ubuntu0.20.04.1     amd64        Shared files used with the kernel module

ii  nvidia-kernel-source-495           495.46-0ubuntu0.20.04.1     amd64        NVIDIA kernel source package

ii  nvidia-opencl-dev:amd64            10.1.243-3                  amd64        NVIDIA OpenCL development files

ii  nvidia-prime                       0.8.16~0.20.04.1            all          Tools to enable NVIDIA's Prime

ii  nvidia-profiler                    10.1.243-3                  amd64        NVIDIA Profiler for CUDA and OpenCL

ii  nvidia-settings                    470.57.01-0ubuntu0.20.04.2  amd64        Tool for configuring the NVIDIA graphics driver

ii  nvidia-utils-495                   495.46-0ubuntu0.20.04.1     amd64        NVIDIA driver support binaries

ii  nvidia-visual-profiler             10.1.243-3                  amd64        NVIDIA Visual Profiler for CUDA and OpenCL

ii  xserver-xorg-video-nvidia-495      495.46-0ubuntu0.20.04.1     amd64        NVIDIA binary Xorg driver

EDIT10: Arrived now at step #5

Desired=Unknown/Install/Remove/Purge/Hold

| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend

|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)

||/ Name                             Version                    Architecture Description

+++-================================-==========================-============-=========================================================

un  libgldispatch0-nvidia            <none>                     <none>       (no description available)

ii  libnvidia-cfg1-495:amd64         495.46-0ubuntu0.20.04.1    amd64        NVIDIA binary OpenGL/GLX configuration library

un  libnvidia-cfg1-any               <none>                     <none>       (no description available)

un  libnvidia-common                 <none>                     <none>       (no description available)

ii  libnvidia-common-495             495.46-0ubuntu0.20.04.1    all          Shared files used by the NVIDIA libraries

un  libnvidia-compute                <none>                     <none>       (no description available)

ii  libnvidia-compute-495:amd64      495.46-0ubuntu0.20.04.1    amd64        NVIDIA libcompute package

ii  libnvidia-compute-495:i386       495.46-0ubuntu0.20.04.1    i386         NVIDIA libcompute package

un  libnvidia-decode                 <none>                     <none>       (no description available)

ii  libnvidia-decode-495:amd64       495.46-0ubuntu0.20.04.1    amd64        NVIDIA Video Decoding runtime libraries

ii  libnvidia-decode-495:i386        495.46-0ubuntu0.20.04.1    i386         NVIDIA Video Decoding runtime libraries

un  libnvidia-encode                 <none>                     <none>       (no description available)

ii  libnvidia-encode-495:amd64       495.46-0ubuntu0.20.04.1    amd64        NVENC Video Encoding runtime library

ii  libnvidia-encode-495:i386        495.46-0ubuntu0.20.04.1    i386         NVENC Video Encoding runtime library

un  libnvidia-extra                  <none>                     <none>       (no description available)

ii  libnvidia-extra-495:amd64        495.46-0ubuntu0.20.04.1    amd64        Extra libraries for the NVIDIA driver

un  libnvidia-fbc1                   <none>                     <none>       (no description available)

ii  libnvidia-fbc1-495:amd64         495.46-0ubuntu0.20.04.1    amd64        NVIDIA OpenGL-based Framebuffer Capture runtime library

ii  libnvidia-fbc1-495:i386          495.46-0ubuntu0.20.04.1    i386         NVIDIA OpenGL-based Framebuffer Capture runtime library

un  libnvidia-gl                     <none>                     <none>       (no description available)

ii  libnvidia-gl-495:amd64           495.46-0ubuntu0.20.04.1    amd64        NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD

ii  libnvidia-gl-495:i386            495.46-0ubuntu0.20.04.1    i386         NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD

ii  libnvidia-ml-dev                 10.1.243-3                 amd64        NVIDIA Management Library (NVML) development files

un  libnvidia-ml.so.1                <none>                     <none>       (no description available)

un  libnvidia-ml1                    <none>                     <none>       (no description available)

un  libnvidia-tesla-418-ml1          <none>                     <none>       (no description available)

un  libnvidia-tesla-440-ml1          <none>                     <none>       (no description available)

un  libnvidia-tesla-cuda1            <none>                     <none>       (no description available)

un  nvidia-384                       <none>                     <none>       (no description available)

un  nvidia-390                       <none>                     <none>       (no description available)

un  nvidia-common                    <none>                     <none>       (no description available)

un  nvidia-compute-utils             <none>                     <none>       (no description available)

ii  nvidia-compute-utils-495         495.46-0ubuntu0.20.04.1    amd64        NVIDIA compute utilities

un  nvidia-cuda-dev                  <none>                     <none>       (no description available)

un  nvidia-cuda-doc                  <none>                     <none>       (no description available)

un  nvidia-cuda-toolkit              <none>                     <none>       (no description available)

un  nvidia-dkms-495                  <none>                     <none>       (no description available)

un  nvidia-driver-495                <none>                     <none>       (no description available)

un  nvidia-driver-binary             <none>                     <none>       (no description available)

un  nvidia-kernel-common             <none>                     <none>       (no description available)

rHR nvidia-kernel-common-495         495.46-0ubuntu0.20.04.1    amd64        Shared files used with the kernel module

un  nvidia-kernel-source             <none>                     <none>       (no description available)

ii  nvidia-kernel-source-495         495.46-0ubuntu0.20.04.1    amd64        NVIDIA kernel source package

un  nvidia-legacy-304xx-vdpau-driver <none>                     <none>       (no description available)

un  nvidia-legacy-340xx-vdpau-driver <none>                     <none>       (no description available)

un  nvidia-libopencl1                <none>                     <none>       (no description available)

un  nvidia-libopencl1-dev            <none>                     <none>       (no description available)

ii  nvidia-opencl-dev:amd64          10.1.243-3                 amd64        NVIDIA OpenCL development files

un  nvidia-opencl-icd                <none>                     <none>       (no description available)

un  nvidia-persistenced              <none>                     <none>       (no description available)

ii  nvidia-prime                     0.8.16~0.20.04.1           all          Tools to enable NVIDIA's Prime

ii  nvidia-profiler                  10.1.243-3                 amd64        NVIDIA Profiler for CUDA and OpenCL

ii  nvidia-settings                  470.57.01-0ubuntu0.20.04.2 amd64        Tool for configuring the NVIDIA graphics driver

un  nvidia-settings-binary           <none>                     <none>       (no description available)

un  nvidia-smi                       <none>                     <none>       (no description available)

un  nvidia-utils                     <none>                     <none>       (no description available)

ii  nvidia-utils-495                 495.46-0ubuntu0.20.04.1    amd64        NVIDIA driver support binaries

un  nvidia-vdpau-driver              <none>                     <none>       (no description available)

ii  nvidia-visual-profiler           10.1.243-3                 amd64        NVIDIA Visual Profiler for CUDA and OpenCL

ii  xserver-xorg-video-nvidia-495    495.46-0ubuntu0.20.04.1    amd64        NVIDIA binary Xorg driver

For the last step in step #5 I got the following error:

(base) daniel@XMG-daniel:~$ dpkg -l *nvidia* | grep rHR

rHR nvidia-kernel-common-495         495.46-0ubuntu0.20.04.1    amd64        Shared files used with the kernel module

(base) daniel@XMG-daniel:~$ sudo apt purge nvidia-kernel-common-495

Reading package lists... Done

Building dependency tree       

Reading state information... Done

The following packages will be REMOVED:

  nvidia-kernel-common-495*

0 upgraded, 0 newly installed, 1 to remove and 3 not upgraded.

1 not fully installed or removed.

After this operation, 38,3 MB disk space will be freed.

Do you want to continue? [Y/n] y

dpkg: error processing package nvidia-kernel-common-495 (--remove):

 package is in a very bad inconsistent state; you should

 reinstall it before attempting a removal

dpkg: too many errors, stopping

Errors were encountered while processing:

 nvidia-kernel-common-495

Processing was halted because there were too many errors.

E: Sub-process /usr/bin/dpkg returned an error code (1)

EDIT11: After step #7 I have the following:

(base) daniel@XMG-daniel:~$ sudo apt install nvidia-kernel-common-495

Reading package lists... Done

Building dependency tree       

Reading state information... Done

nvidia-kernel-common-495 is already the newest version (495.46-0ubuntu0.20.04.1).

The following packages were automatically installed and are no longer required:

  libatomic1:i386 libbsd0:i386 libdrm-amdgpu1:i386 libdrm-intel1:i386 libdrm-nouveau2:i386 libdrm-radeon1:i386 libdrm2:i386 libedit2:i386

  libelf1:i386 libexpat1:i386 libffi7:i386 libgl1:i386 libgl1-mesa-dri:i386 libglapi-mesa:i386 libglvnd0:i386 libglx-mesa0:i386

  libglx0:i386 libllvm12:i386 libpciaccess0:i386 libsensors5:i386 libstdc++6:i386 libvulkan1:i386 libwayland-client0:i386 libx11-6:i386

  libx11-xcb1:i386 libxau6:i386 libxcb-dri2-0:i386 libxcb-dri3-0:i386 libxcb-glx0:i386 libxcb-present0:i386 libxcb-randr0:i386

  libxcb-shm0:i386 libxcb-sync1:i386 libxcb-xfixes0:i386 libxcb1:i386 libxdmcp6:i386 libxext6:i386 libxfixes3:i386 libxshmfence1:i386

  libxxf86vm1:i386 mesa-vulkan-drivers:i386

Use 'sudo apt autoremove' to remove them.

0 upgraded, 0 newly installed, 0 to remove and 3 not upgraded.

1 not fully installed or removed.

Need to get 0 B/18,8 MB of archives.

After this operation, 0 B of additional disk space will be used.

Do you want to continue? [Y/n] y

(base) daniel@XMG-daniel:~$ sudo apt purge nvidia-kernel-common-495

Reading package lists... Done

Building dependency tree       

Reading state information... Done

The following packages were automatically installed and are no longer required:

  libatomic1:i386 libbsd0:i386 libdrm-amdgpu1:i386 libdrm-intel1:i386 libdrm-nouveau2:i386 libdrm-radeon1:i386 libdrm2:i386 libedit2:i386

  libelf1:i386 libexpat1:i386 libffi7:i386 libgl1:i386 libgl1-mesa-dri:i386 libglapi-mesa:i386 libglvnd0:i386 libglx-mesa0:i386

  libglx0:i386 libllvm12:i386 libpciaccess0:i386 libsensors5:i386 libstdc++6:i386 libvulkan1:i386 libwayland-client0:i386 libx11-6:i386

  libx11-xcb1:i386 libxau6:i386 libxcb-dri2-0:i386 libxcb-dri3-0:i386 libxcb-glx0:i386 libxcb-present0:i386 libxcb-randr0:i386

  libxcb-shm0:i386 libxcb-sync1:i386 libxcb-xfixes0:i386 libxcb1:i386 libxdmcp6:i386 libxext6:i386 libxfixes3:i386 libxshmfence1:i386

  libxxf86vm1:i386 mesa-vulkan-drivers:i386

Use 'sudo apt autoremove' to remove them.

The following packages will be REMOVED:

  nvidia-kernel-common-495*

0 upgraded, 0 newly installed, 1 to remove and 3 not upgraded.

1 not fully installed or removed.

After this operation, 38,3 MB disk space will be freed.

Do you want to continue? [Y/n] y

dpkg: error processing package nvidia-kernel-common-495 (--remove):

 package is in a very bad inconsistent state; you should

 reinstall it before attempting a removal

dpkg: too many errors, stopping

Errors were encountered while processing:

 nvidia-kernel-common-495

Processing was halted because there were too many errors.

E: Sub-process /usr/bin/dpkg returned an error code (1)





(base) daniel@XMG-daniel:~$ dpkg -l *nvidia*

Desired=Unknown/Install/Remove/Purge/Hold

| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend

|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)

||/ Name                             Version                 Architecture Description

+++-================================-=======================-============-========================================

un  libgldispatch0-nvidia            <none>                  <none>       (no description available)

un  libnvidia-tesla-cuda1            <none>                  <none>       (no description available)

un  nvidia-common                    <none>                  <none>       (no description available)

un  nvidia-cuda-toolkit              <none>                  <none>       (no description available)

un  nvidia-dkms-495                  <none>                  <none>       (no description available)

un  nvidia-kernel-common             <none>                  <none>       (no description available)

rHR nvidia-kernel-common-495         495.46-0ubuntu0.20.04.1 amd64        Shared files used with the kernel module

un  nvidia-legacy-304xx-vdpau-driver <none>                  <none>       (no description available)

un  nvidia-legacy-340xx-vdpau-driver <none>                  <none>       (no description available)

un  nvidia-libopencl1                <none>                  <none>       (no description available)

un  nvidia-libopencl1-dev            <none>                  <none>       (no description available)

ii  nvidia-opencl-dev:amd64          10.1.243-3              amd64        NVIDIA OpenCL development files

un  nvidia-opencl-icd                <none>                  <none>       (no description available)

ii  nvidia-prime                     0.8.16~0.20.04.1        all          Tools to enable NVIDIA's Prime

un  nvidia-vdpau-driver              <none>                  <none>       (no description available)

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answered 1 Year ago afyess · Accepted Answer

From the comments, and chat...

We did the following...

tried to purge all Nvidia software, but it didn't work

reinstalled Ubuntu

installed Nvidia 470

modified GRUB to remember last boot choice

booted to new default, kernel 5.11.0-27-generic

booting to the older 5.11.0-27-generic kernel and the computer/monitors work fine

booting to the current 5.13.0-28-generic kernel causes the laptop display to flicker
- suspect problem is with laptop monitor wanting to run at 144mhz

user to check for BIOS update for N.1.16.A01 on XMG GK5NR0O
- user updated BIOS to N.1.21.A04, no help with laptop display and kernel -28

booted to a Ubuntu Live 21.10 USB and retested laptop display
- Ubuntu Live, using kernel 5.13.0-19-generic, worked fine

user to keep an eye on Software Updater for -29 or newer kernels