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rated 0 times [  0] [ 0]  / answers: 1 / hits: 1318  / 3 Years ago, sun, june 27, 2021, 2:31:56

A few days ago Ubuntu froze and I hard reboot the laptop and when I wanted to boot Ubuntu again this message showed up.
enter image description here


After searching a lot on the internet, I tried to boot with older kernels and also I booted Ubuntu with different grub parameters (like nomodeset), and every time I faced different kernel panic errors as you can see
(and sometimes "Fixing recursive fault but a reboot is needed"):
enter image description here


So I booted ubuntu via recovery mode and I saw weird behavior on the screen. By the way, I was able to enter the root shell prompt and I saw my files too. I Also copied my necessary files to a USB. But the root shell prompt was unstable and after 1 or 2 minutes same errors appeared on the screen I was no longer able to work with it and the only solution was rebooting.


After all of these, I booted from a Ubuntu bootable live USB for any chance of backing up my data and when the disk's process was completed, it was just a blank screen.


I use Ubuntu 20.04 LTS.In the grub menu there are 2 possible kernels:

5.11.0.40-generic

5.11.0.38-generic


My laptop is Acer Aspire F5-573G-793D
CPU: Intel Core i7-7500U 2.7Ghz
RAM: 8 GB DDR4
and Nvidia GeForce 940 MX with 4GB dedicated VRAM



  1. Is my RAM damaged or generally is there any hardware issue?

  2. How can I back up my data?


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 Answers
7

My problem was definitely a hardware issue. And this is how I realized:
After searching on the internet and seeing the signs of this problem (Like freezing the screen or special kernel panic errors), I thought that the problem could be from RAM. I found a program called memtest86 which can do some tests on RAM.
So from here, I downloaded the .iso file and created a bootable image of memtest86 on a USB, I did the tests on my RAM(See usage here) and as you can see, it was able to find more than 10k errors.


enter image description here


So I replaced my RAM with a new one and now everything is working fine.


[#990] Monday, June 28, 2021, 3 Years  [reply] [flag answer]
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