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DELL XPS 13 webcam not recognized under Ubuntu 22.04.1

rated 0 times [ 5] [ 0] / answers: 1 / hits: 2725 / 2 Years ago, wed, december 8, 2021, 7:25:13

I have had a Dell XPS 13 (9315) for a month with Linux pre-installed. After testing it upon delivery, I installed the latest version of Ubuntu (LTS 22.04.1). Since then, the computer's built-in webcam is not recognised by the system.
I had tested it before the upgrade and it worked.
How can I reconfigure it?
I have already contacted DELL support, no physical problem has been detected
Thank you in advance.

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ticrew

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answered 2 Years ago saucdisr · Accepted Answer

Cause

This typically happens when the laptop has been installed with Ubuntu 22.04 by the owner. The installation was not carried out using the Dell Ubuntu Recovery Image.

Ubuntu stock install images from non-Dell sources do not contain all the Dell required packages. These packages allow the webcam to function and be detected.

Resolution

Ubuntu tracks and provides instructions for fixing issues from installing the Generic image on the following help site.

The following instructions take you through restoring the camera's full functionality.

If stock Ubuntu 22.04 was installed, the Intel kernel driver is out-of-tree. You must install the stack manually:

Open a terminal window:

The easiest way to open a terminal window is to use the keyboard shortcut: CTRL+ALT+T.

You can also open a terminal window from the search bar on the user interfaces (UI) desktop. Type Terminal into the bar and click on the results that appear.

Type each of the following terminal commands into the terminal window and press Enter:

sudo add-apt-repository ppa:oem-solutions-engineers/oem-projects-meta

For Dell XPS13 Model 9315:

sudo apt install oem-somerville-psyduck-meta

For Dell XPS13 Model 9320:

sudo apt install oem-somerville-tentacool-meta

Then:

sudo apt update

sudo apt full-upgrade

Note: You may see a secondary issue in Ubuntu 22.04 when opening the Cheese application. An error stating 'There was an error playing video from the webcam' appears. The same issue is not seen when opening Cheese using the following terminal command:

sudo cheese -d "Intel MIPI Camera"

Source: Dell Support Knowledgebase

Hope this helps