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rated 0 times [  5] [ 0]  / answers: 1 / hits: 24109  / 2 Years ago, tue, september 6, 2022, 1:11:32

Update 2021: This has not been a problem for a real while. I recently accepted the "update your system" since this is (and was) in some sense the correct answer. Remember to use Solaar if you need to play with the USB Unifying device pairing, not needed for out-of-the-box mice.



I have a Logitech Anywhere MX mouse (wireless), when I connect it to the computer it doesn't work.


The mouse works in other computers with Windows and with Fedora 17 and Fedora 19, but it doesn't work in two different computers with Ubuntu 12.04 and 12.10. Moreover these same computers work with another Microsoft wireless mouse.


So I think the combination of Logitech MX and Ubuntu doesn't play well.


The dmesg log entry looks like this:


[  578.845838] usb 3-2: Product: USB Receiver

[  578.845841] usb 3-2: Manufacturer: Logitech

[  578.851625] logitech-djreceiver 0003:046D:C52B.0009: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-2/input2

[  578.851899] logitech-djreceiver 0003:046D:C52B.0009: logi_dj_probe:logi_dj_recv_query_paired_devices error:-32

[  578.854518] logitech-djreceiver: probe of 0003:046D:C52B.0009 failed with error -32

Instead of the expected (taken from Fedora):


[154344.634520] usb 2-1.2: Manufacturer: Logitech

[154344.647935] logitech-djreceiver 0003:046D:C52B.000D:

hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on

usb-0000:00:1d.0-1.2/input2

[154344.653788] input: Logitech Unifying Device. Wireless PID:1017 as

/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.2/0003:046D:C52B.000D/input/input21

[154344.654192] logitech-djdevice 0003:046D:C52B.000E: input,hidraw1:

USB HID v1.11 Mouse [Logitech Unifying Device. Wireless PID:1017] on

usb-0000:00:1d.0-1.2:1

UPDATE: I would say that at this point, solaar is the way to go. So I accepted a previous answer suggesting this.


More From » wireless
 Answers
7

You only need to update the system if you are using 12.04 or 12.10.


I have had several questions related to the Anywhere Mouse and the Touch Mouse M600


Is Logitech's Unifying receiver supported?


Can I use the Logitech Touch Mouse M600?


I even participated in this launchpad bug: https://bugs.launchpad.net/linux/+bug/958174 where several solutions like:


sudo modprobe -r hid_logitech_dj

sudo modprobe hid_logitech_dj


were mentioned but at the end, updating the system fixed all issues with both mouses.


There is even a askubuntu answer about it here: Logitech M515 does not work after upgrade to 12.04


But for all 4 computers I tested this, the solution was to activate all repositories by default not activated (universe, multiverse, proposed, backport), do an update and upgrade. Reboot and the mouse should work out of the box perfectly.


If by chance doing this does not fix the problem, then doing a diagnostic to it will help, for example:



  1. After rebooting disconnect/connect the Logitech Receiver. Open a terminal and type dmesg to see the last lines that will mention the receiver. See if an error appeared.



  2. Type lsusb. You should see a line similar to the one below if everything was detected correctly:


    Bus 002 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver



  3. Turn on/off the mouse (The on/off switch in the mouse is below) and test.




This has been tested in USB 2.0 and 3.0 ports. To make sure (at least for most users) that this work, ALL repositories have to be activated. Like the following 3 images:


Here we see main, universe, restricted and multiverse activated. I also changed the server from my country to MAIN


enter image description here


Here I activated since they were off, the Canonical and 3rd party repositories.


enter image description here


Here wee see proposed and backports activated (Beside security and updates).


enter image description here


After all that I did a sudo apt-get update && sudo apt-get upgrade. Rebooted the PC and done.


The mouse should work every time while turned on, but if this fails, I see a couple or reasons why:



  • The Anywhere MX mouse actually drains the batteries faster than other mice I have tested. In my tests, Anywhere MX uses 2x more battery than the Touch Mouse M600 and at least 20x more than the Logitech V450. For example, using it everyday, can use the Anywhere MX for 1.5 months to 2 months. The Touch Mouse lasts around 4 to 5 months. The V450 lasts clearly a full year up to 16 months. So check the batteries. I suspect this is due to the Darkfield Technology.



  • The Anywhere MX mouse when turned on a green light will flash for about 3 seconds then turn off. This does not mean the mouse if off, it just means that the mouse batteries are good. If the lights were red then you need to change them. In either case, the light will turn on with green or red then turn off to preserve the batteries.



  • The switch to turn on/off the mouse below can be switch any amount of times when using Ubuntu, but it is better to turn the mouse off when not using it. This way it will last longer. For example when sleeping, going to work, etc..



  • Certain BIOS options might have an impact on the mouse. Check your motherboard's BIOS for USB options. Play with them just in case the mouse does not work.



  • Change the USB port where the receiver is connected. Some ports (Like the front ports) are known to really suck at having high power devices on them.




[#34235] Tuesday, September 6, 2022, 2 Years  [reply] [flag answer]
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